Redslim got exceptional feedback on 2017 Client Satisfaction Survey

January 25, 2018

This year, we received twice as many responses as in the previous survey. Our Clients are getting as passionate as we are about interacting with us, sharing where we are doing well and where we should improve. This is fantastic and essential to us.

 

The input we got is really exceptional.

  • 98% + declare being satisfied or very satisfied with Redslim. We will definitely address the one project where we have to improve.

     

  • We have great scores on each of the Deliverables, People, Delivery time, and Sprint

  • Clearly, Sprint is young, and we have identified areas of enhancements together with the early adopters during 2017. We are addressing those swiftly and are planning several new releases in 2018. We see the number of users of Sprint and its daily use growing really fast now!

  • The survey positions Redslim way better than competition in all aspect of Flexibility, Listening, Customisation and Deadlines. It says that our deliverables are cheaper, faster, easier to use

  • You consistently praise our agility, flexibility and support.

     

  • Finally, 98%+ would recommend Redslim to industry peers, with an exceptional 77% giving the max score “very likely”.

 

One area we have identified as a consistent requirement from multiple Clients is in helping the extra mile with data analysis and insights, turning data and reports into presentable summaries and generally “unlocking the trapped value” in market data. This expectation is an interesting challenge. This is not our initial positioning, and clearly we will not compete with the high end consultants on strategic recommendations. However, we will assess this opportunity, with your support if you wish to, think about how else we can support with insights, and we will feedback later in the year on this.

 

We could not resist sharing with you below some of the quotes we received:

  • Redslim is the company that clearly understands the gap that traditional syndicated data providers were not able to fulfill.

  • Great company to work with - combine technical expertise with understanding of data sources and insight applications, bringing friendly and flexible support.

  • Overall, you have been fantastic as a partner in working through our project needs

  • I think the dedication to 'getting it right' for us is exceptional and it's great the staff are very good at keeping us in the loop and informing us of any barriers/changes.

 

Again, thanks for your feedback and contribution in making Redslim better, and count on us to leverage your feedback and ideas for our next steps.

 

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2018 by Redslim